WELCOME TO POINTCIERGE, YOUR LOYALTY TRAVEL EXPERTS

A NEW ERA OF LOYALTY TRAVEL

Secret Recipe:
Enable Long Term Flexibility

Technology and Solutions change too fast - Distribute the complexity - Regain choice

No other company enables multiple options for solution design, Booking Engines, Contact Centers, Content, etc. and the ability to mix and match pieces.

Let us show you how, while improving the user experiance.

Speed Transition Time | Reduce Risk | Gain new Options | Access latest tech

Travel Experts

Our leadership average over 30 years of travel and loyalty experiance servicing the biggest brands in FiServ and Travel. Our staff over 15. We developed some of the greatest innovations in travel and loyalty, and are looking forward to enabling a new era of flexibility to evolve loyalty programs.

Multi-vendor platform to optimize quality

Multiple Technology Platform Options (Enable Switching)

Why switch the whole partner relationship just to try a new capability? We are enabling a platform that enables freedom to change the elements of your program including specific vendors while retaining the parts you value.

UX | CX | Settlement | Service

Dedicated Resources

Is your vendor focused on their own core vs. your needs? Differentiate your experience!

We have multiple dedicated teams to support your unique needs.

Buying Power

Partnership with the largest travel brands enables access to unique content at the best price points. Over $5B in annual travel spend.

Destination Specialists

Enable your customers with access to people who have been to the destinations and can recommend great local experiences.

Our Travel Agent network enables access to specialists who have intimate knowledge of the destinations

Scalable Agent Options

Cloud based, CRM enabled communication system is the foundation for enabling a communication agnostic service solution. Enable onshore, or AI enhanced offshore solutions from multiple providers.

Traditional Model

All elements of the program change from vendor 1 to vendor 2.

- 12 to 18 month transitions to run out advance bookings
- Interim customer confusion (which vendor has my booking)
- Long hiring lead time to scale, train, and evaluate new team
- All UX changes (shop | book | itinerary | etc.)
- New T & C

Pointcierge

Change only the elements you need
Keep what works well

- Multi-vendor support
- Rapid transition | Avoid booking runoff | Change or add an element without changing all
- Limit experiance changes to elements | ie. Change the booking engine but maintain the itinerary, data mgmt, call center, etc.

Team

Dedication. Expertise. Passion.

We have only revealed ourselves to a few while we launch this new venture, but rest assured you know us. We have been around the travel and loyalty space for many years, but have taken a little time off to reimagine what could be! We look forward to seeing you soon!

Chief Executive Officer

Undisclosed

Over 35 years Travel & Loyalty experiance developing new products and services.

Excited about bringing clients a new model which improves their program flexibility, speeds delivery, and reduces transition cost and complexity.

Chief Operating Officer

Undisclosed

Over 30 years Travel & Loyalty operations experiance. From 100 to 2,500 agents.

Excited about the latest AI enhancements for call center to enhance knowledge and actively refine calls. Coupled with CRM, it is changing agent efficiency and customer satisfaction.

Chief Commercial Officer

Undisclosed

Over 20 years experiance developing progressive partnerships in Travel and Financial Services.

Excited about: Shaking up the market with a new service model.

Chief Technology Officer

Undisclosed

Over 25 year experiance leading technology initiatives in the Travel, Loyalty, and Financial services space.

Excited about: New cloud and AI tech which enables development of faster integrated services.

EVP Supplier Management

Undisclosed

Over 30 years experiance in the travel industry developing top level relationships. Responsible for Billions of $ in annual travel spend for over 16 brands.

Excited about: Opportunities to partner with clients on unique content.

EVP User Experiance

Undisclosed

Over 15 years experience enabling customers to inform the experiance for financial services, retail, and travel companies.

Excited about: The opportunity to separate from a single tech stack to take advantage of multiple technologies to engage customers where they want to engage.

A NEW ERA OF LOYALTY TRAVEL

Secret Recipe: Enable Long Term Flexibility

Dedicated Resources Is your vendor focused on their own core vs. your needs? Differentiate your experience! We have multiple dedicated teams to support your unique needs.

Buying Power Partnership with the largest travel brands enables access to unique content at the best price points. Over $5B in annual travel spend.

Destination Specialists Enable your customers with access to people who have been to the destinations and can recommend great local experiences. Our Travel Agent network enables access to specialists who have intimate knowledge of the destinations

Scalable Agent Options Cloud based, CRM enabled communication system is the foundation for enabling a communication agnostic service solution. Enable onshore, or AI enhanced offshore solutions from multiple providers.

Traditional Model

All elements of the program change from vendor 1 to vendor 2.

- 12 to 18 month transitions to run out advance bookings - Interim customer confusion (which vendor has my booking) - Long hiring lead time to scale, train, and evaluate new team - All UX changes (shop | book | itinerary | etc.) - New T & C

Pointcierge

Change only the elements you need Keep what works well

- Multi-vendor support - Rapid transition | Avoid booking runoff | Change or add an element without changing all - Limit experiance changes to elements | ie. Change the booking engine but maintain the itinerary, data mgmt, call center, etc.

Team

Dedication. Expertise. Passion.

We have only revealed ourselves to a few while we launch this new venture, but rest assured you know us. We have been around the travel and loyalty space for many years, but have taken a little time off to reimagine what could be! We look forward to seeing you soon!

Secret Recipe:
Enable Long Term Flexibility

Dedicated Resources

Is your vendor focused on their own core vs. your needs? Differentiate your experience!

We have multiple dedicated teams to support your unique needs.

Buying Power

Partnership with the largest travel brands enables access to unique content at the best price points. Over $5B in annual travel spend.

Destination Specialists

Enable your customers with access to people who have been to the destinations and can recommend great local experiences.

Our Travel Agent network enables access to specialists who have intimate knowledge of the destinations

Scalable Agent Options

Cloud based, CRM enabled communication system is the foundation for enabling a communication agnostic service solution. Enable onshore, or AI enhanced offshore solutions from multiple providers.

- 12 to 18 month transitions to run out advance bookings
- Interim customer confusion (which vendor has my booking)
- Long hiring lead time to scale, train, and evaluate new team
- All UX changes (shop | book | itinerary | etc.)
- New T & C

Change only the elements you need
Keep what works well

- Multi-vendor support
- Rapid transition | Avoid booking runoff | Change or add an element without changing all
- Limit experiance changes to elements | ie. Change the booking engine but maintain the itinerary, data mgmt, call center, etc.