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WELCOME TO POINTCIERGE, YOUR LOYALTY TRAVEL EXPERTS
A NEW ERA OF LOYALTY TRAVEL
Secret Recipe:
Enable Long Term Flexibility
Technology and Solutions change too fast - Distribute the complexity - Regain choice
No other company enables multiple options for solution design, Booking Engines, Contact Centers, Content, etc. and the ability to mix and match pieces.
Let us show you how, while improving the user experiance.
Speed Transition Time | Reduce Risk | Gain new Options | Access latest tech
Travel Experts
Our leadership average over 30 years of travel and loyalty experiance servicing the biggest brands in FiServ and Travel. Our staff over 15. We developed some of the greatest innovations in travel and loyalty, and are looking forward to enabling a new era of flexibility to evolve loyalty programs.
Multiple Technology Platform Options (Enable Switching)
Why switch the whole partner relationship just to try a new capability? We are enabling a platform that enables freedom to change the elements of your program including specific vendors while retaining the parts you value.
UX | CX | Settlement | Service
Dedicated Resources
Is your vendor focused on their own core vs. your needs? Differentiate your experience!
We have multiple dedicated teams to support your unique needs.
Buying Power
Partnership with the largest travel brands enables access to unique content at the best price points. Over $5B in annual travel spend.
Destination Specialists
Enable your customers with access to people who have been to the destinations and can recommend great local experiences.
Our Travel Agent network enables access to specialists who have intimate knowledge of the destinations
Scalable Agent Options
Cloud based, CRM enabled communication system is the foundation for enabling a communication agnostic service solution. Enable onshore, or AI enhanced offshore solutions from multiple providers.
Traditional Model
All elements of the program change from vendor 1 to vendor 2.
- 12 to 18 month transitions to run out advance bookings
- Interim customer confusion (which vendor has my booking)
- Long hiring lead time to scale, train, and evaluate new team
- All UX changes (shop | book | itinerary | etc.)
- New T & C
Pointcierge
Change only the elements you need
Keep what works well
- Multi-vendor support
- Rapid transition | Avoid booking runoff | Change or add an element without changing all
- Limit experiance changes to elements | ie. Change the booking engine but maintain the itinerary, data mgmt, call center, etc.
Team
Dedication. Expertise. Passion.
We have only revealed ourselves to a few while we launch this new venture, but rest assured you know us. We have been around the travel and loyalty space for many years, but have taken a little time off to reimagine what could be! We look forward to seeing you soon!
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